Sahiba Exclusive always strives to offer the best possible rates to its customers while creating a unique and satisfying shopping experience. Therefore, we maintain a transparent and customer-friendly cancellation and return policy.
Cancellations
If you change your mind and want to cancel an order, please act quickly. We process orders extremely quickly.
Orders can be modified or cancelled only while their status is labelled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped.
In case of cancellation, the original amount will be processed as Store Credits.
No cancellations are entertained for products that Sahiba Exclusive’s marketing team has obtained on special offers or closeout deals. These are limited offers and therefore cancellations are not possible.
In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the issue at our own end. This should be reported within 24 hours of delivery of the products.
Products requiring warranty registration, including but not limited to Android stereos, LED lights, and other electronic products, undergo warranty activation as part of the dispatch process. Once such products have been dispatched and the warranty registration process has been completed, cancellation requests are generally not accepted.
This does not affect your rights in cases of transit damage, incorrect products, or genuine manufacturing defects covered under the applicable warranty.
Returns & Refunds
At Sahiba Exclusive, all products are carefully inspected before shipping.
Due to the nature of automotive electronic accessories and installation-based products, we do not accept returns once the product has been delivered.
However, if you receive a product that is damaged, defective, or incorrect, please contact our support team within 48 hours of delivery with photos or videos of the issue. We will review the case and provide a replacement, if applicable.
Customers are responsible for ensuring that someone is available to receive the shipment at the delivery address. If delivery attempts fail due to customer unavailability or refusal to accept delivery, the shipment may be returned to us by the courier.
Any applicable re-shipping or handling charges shall be borne by the customer.
Cancellations by Sahiba Exclusive
There may be certain orders that Sahiba Exclusive is unable to accept and must cancel. Sahiba Exclusive reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever.
Some situations that may result in your order being cancelled include, without limitation:
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Non-availability of the product or quantities ordered by you.
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Non-availability of the service.
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Inaccuracies or errors in pricing information.
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Problems identified by Sahiba Exclusive’s credit and fraud avoidance department.
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Any other circumstances that may prevent us from fulfilling the order.
Sahiba Exclusive may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.